• The aims and purposes of the “CITIZEN’S CHARTER” is to render quality services to the public. Government and the Research Scholars and also to inculcate Archival Awareness.
• Records are useful in administration for referencing and retrospection, for Researchers to bring to light the hidden facts and for the citizen to establish property and citizenship rights.
• The Andhra Pradesh State Archives and Research Institute is a repository of both the administrative and historical records of the State of Andhra Pradesh covering the periods of Bahmani, Qutub Shahi, Adil Shahi, Mughals, Asaf Jahi, East India Company and Post- Independence Records. The Records are in different languages of Telugu, Kannada, Marathi, Urdu, Persian and English.
• The oldest document dated back 1406 A.D. with regard to the grant of Kalyanabad village to Moulana Mohammad Khasim by Sultan Feroz Shah Bahmani.

Services Delivered By the Department

1. Custody and maintenance of all Government records
2. Preservation and conservation of the records on scientific lines
3. Preparation of reference media for holdings
4. Conduction Training Programmers on Archival Administration and record Management to the record keepers of the government departments
5. Inspecting the Government Record Room and rendering advises for upkeep of the records
6. Survey and acquisition of the Private Records
7. Conducting Seminars, lectures, Archival Week for in calculating Archival consciousness

Information Of Officers

Designation	Area Of Work	Telephone No/Fax No
Archivist	Repository - I	Office : 2700 1372/ Fax: 2700 2373
Archivist	Repository - II	-do-
Archivist	Interim Repositry
Sr. Res. Asst.	Mughal Records	-do-
Archivist	Research Room Reprography	-do-
Librarian	Library, Documentation	-do-
Archivist	Committee	-do-

Office Hours

Office Hours, Please Contact : 91- 40 - 27003372

Title of the Form		Fees to be paid ( in Rupees )	Whom to contact
1. Attested copies and Gazette notification
a)	Record Search Fees	Rs. 20-00	1) Receptionist
b)	Photo copying charges	Rs 2.00 (per page)

Complaint Redressal System

Courteous and helpful services will be extended by all the staff. Any complaints to make in the delivery of the standards may be registered with the following officers.

Designation	Area Of Work	Telephone No/Fax No
Deputy Director	Public Information Officer	91-40-27003372

• Any delay further contact: Director, Deputy Director and Assistant Director (Concerned)
• A Centralised customer care centre / suggestions, centre is available at Head Office where you can lodge your suggestions.
• All suggestions will be communicated with 7 days.

consultation With Our Users

Welcome suggestions from our users:

• Quarterly interactive Session with users (Research Scholars and others)
• Regular meeting of Research Review Committee for the improvement of facilities to the Research Scholars.

We seek your Cooperation on the following:

Citizen’s Charter is a joint effort between us to improve the quality of services provided by us and help us in the following way:

1. What we expect from the Citizens:

1. For obtaining information give correct particulars of the date, G.O. No. and Date and year.
2. Use proper methods while seeking grievance redressal.
3. Obtain acknowledgement for all your applications.
4. If any delay contact the concerned Officer.

2. Research Scholars:

1. Give correct reference about the record series with date, year and the department and category.
2. Tampering the records will be viewed seriously.
3. Reprographic/Photocopy facilities are available subject to Condition of the records.

Guide Book / Hand Book / Consumer Help Line

Please contact Public Relation Officer for more details. Our customer information centre is located at Hyderabad. Phone No. 040- 2700 3372 / Fax No> 040- 2700 2373.

Committed to constantly revise and improve the service being offered under the Charter "Let Us Join Hands In Making This Charter a Success"

If there is any difficulty, please Contact:

1.Commissioner / Director-970361660

2.Deputy Director / P.I.O-9703610444

3.Assistant Director / P.R.O-9703985544